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Head office
Questions we hear every week
If your question isn't here, the form above reaches the same people.
What is the lead time for a new machine?
Stock models ship in 7–15 days. Configured systems (CBCT, dynamic DR, ICU) take 25–35 days, plus transit time. Distributors can hold consignment stock in their region.
Do you provide installation and training?
Yes. Every unit includes on-site installation, a half-day clinical training session and a follow-up call at 30 days. Remote sessions are available where travel isn't practical.
What certifications do your products carry?
The quality system follows ISO 9001 and ISO 13485. Imaging and surgical products carry CE marking under MDR 2017/745 and RoHS declarations. Country-specific registration files can be prepared for distributors.
How long are spare parts available?
Five years after a model is discontinued, from three regional hubs. Consumables and wear parts are kept for at least eight years.
Can we become a distributor?
We work with one or two partners per market. Send your company profile, current portfolio and territory to sales@petvita-med.com — we will send the partnership terms.